Restore interventions

In case the problem on the machine cannot be solved through on-line support, SMI engineers are ready to intervene in person at the customer's factory in order to provide the necessary assistance to restore the machine full functioning. SMI Customer Service Centre has several teams of service engineers with broad experience in mechanical, electrical and electronic fields, who operate both from the head office in Italy and the many subsidiaries abroad.

Maintenance interventions

SMI service engineers are also available for planned maintenance, ordinary and extraordinary, in order to ensure the machine's perfect running conditions and efficiency during its entire life cycle.

Updating interventions

Should the customer wish to widen the machine's functions or add new applications, SMI Customer Service Centre provides skilful personnel with proven ability and experience to quickly carry out mechanical or electronic updating with the minimum inconvenience for the factory's activity.